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Customer Reviews.

sales

5

10 out of 10 to Paul Dalgetty, mini salesman

09 April 2018

sales

5

Couldn’t be better. Kirsty was my contact and she was fantastic, can’t compliment her enough.

09 April 2018

sales

4

Ian worked really hard to find cars for both me and my mum and he managed to source us the perfect cars. Delivery was great, my car was in the showroom. The car was still a little bit dirty at handover hence my 4/5 score.

06 April 2018

sales

5

Knowledge of staff.

06 April 2018

service

5

Excellent service

04 April 2018

service

4

As above great apart from phonecall experience

03 April 2018

sales

5

Ian Fraser was very helpful

03 April 2018

sales

5

I was very pleased with the service I received

03 April 2018

service

4.5

Really surprised at how they look after the customers and its the wee touches that made my visit

30 March 2018

service

5

This is my sixth Mini and would not go anywhere else

29 March 2018

service

5

Complimentary breaksfast, kept in contact with staff updating on completion time. Car washed and vacuumed upon return.

27 March 2018

service

1

As above. I had forgotten you fitted the seat heaters because done at purchase so was clearly I liar when I said nobody but you had touched the car.

25 March 2018

service

5

Good communication, ease of doing business with.

23 March 2018

sales

5

Paul was extremely helpful

21 March 2018

service

5

Friendly with everything explained. Job done on time. A free breakfast voucher for nearby hotel too.

20 March 2018

service

5

Treated well and kept informed. Staff called me in the lead up week due to the bad weather asking about our ability to come in and their availability. The service received at day led me go back to test drive another car which I have now ordered.

18 March 2018

sales

5

Susan Wilson whom I purchased my car from was very experienced, helpful and truthful....would recommend her to my friends should they ever wish to purchase a mini

16 March 2018

service

5

As per first half of comments for 1. above.

13 March 2018

service

5

Service was carried out promptly, with little disruption for me

09 March 2018

sales

5

Happy with the staff/experience generally

09 March 2018

sales

5

Paul Dalgetty could teach a masterclass in salesmanship.

08 March 2018

service

3

The service department were very helpful, kept me updated with the progress off the car. However, it wasn't cleaned as well as I expected. Also issues arose after the service which they didn't pick up on.

08 March 2018

sales

5

All staff were very helpful

07 March 2018

service

5

Completely satisfied

07 March 2018

sales

5

Looked after well by Susan

07 March 2018

service

5

Also very good

02 March 2018

service

5

The staff provided a great service, were very friendly and asked whether I needed anything further. I couldn't have asked for a better service

27 February 2018

sales

4

I love my new car and the service received at garage. Not 5 stars purely because of the inconvenience of having my old mini collected from my house on a week day with time unspecified until the evening before.

26 February 2018

service

5

I was given full information, the staff were professional and at the same time friendly. The technical service was very good and reliable.

22 February 2018

service

5

Very satisfied with service

16 February 2018

service

5

Both service & sales offer excellent Customer service. Treated me as an individual!

16 February 2018

sales

5

Very friendly and great customer service

14 February 2018

sales

5

Very professional.

13 February 2018

sales

5

Couldn’t pick any faults. Great service from enthusiastic staff

12 February 2018

service

3

Great service while I was there but they recommended I get unnecessary repairs done to my mini

06 February 2018

service

4

kept updated

06 February 2018

service

4

All was good apart from the time I had to wait to pick up my car. Wasn't booked into while you wait service.

06 February 2018

service

5

Needed my car back by 2pm which was achieved. Car looked great. Only down point is I was standing waiting for a while before someone helped me but there were only 2 members of staff on the floor and they were both busy

06 February 2018

service

5

The chap who booked my Mini in and looked after me, kept me informed. Even the young girl doing the hoovering smiled, I was most impressed.

01 February 2018

service

1.5

Waited for almost 3 hours and was not kept up to date with what was happening even though was told I would be

30 January 2018

service

5

Requested info provided quickly

28 January 2018

service

5

The friendly and well informed staff looked after me very well and were very patient with me as I went on the journey of deciding on what my MINI would be .

25 January 2018

service

5

Servicing department at Eastern Mini are very good but your labour costs are pretty shocking

24 January 2018