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Customer Reviews.

service

2

See answer to question one.

08 February 2018

service

5

Needed my car back by 2pm which was achieved. Car looked great. Only down point is I was standing waiting for a while before someone helped me but there were only 2 members of staff on the floor and they were both busy

06 February 2018

service

3

Great service while I was there but they recommended I get unnecessary repairs done to my mini

06 February 2018

service

4

All was good apart from the time I had to wait to pick up my car. Wasn't booked into while you wait service.

06 February 2018

service

4

kept updated

06 February 2018

service

5

The chap who booked my Mini in and looked after me, kept me informed. Even the young girl doing the hoovering smiled, I was most impressed.

01 February 2018

service

1.5

Waited for almost 3 hours and was not kept up to date with what was happening even though was told I would be

30 January 2018

service

5

Requested info provided quickly

28 January 2018

service

5

The friendly and well informed staff looked after me very well and were very patient with me as I went on the journey of deciding on what my MINI would be .

25 January 2018

service

5

Servicing department at Eastern Mini are very good but your labour costs are pretty shocking

24 January 2018

sales

5

Paul was really helpful, but in no way pushy. The other person (Owen?) was very knowledgeable, too.

17 January 2018

service

5

Service was quick and efficient.

16 January 2018

service

5

Despite an error on my part around service schedules, I was treated well and kept informed throughout. Car Pick up and return was on time.

09 January 2018

sales

3

Mini Genius did not really know the answers to some of my questions, i.e. how was the sat NAV maps updated, was the car supplied with run flats he actually gave me the wrong answer, did not know the correct function of the cruise control buttons.

09 January 2018

sales

4

Their business is to sell cars. Mostly, the sale will depend on the terms of the part exchange deal, which in this case were fair and reasonable. At the end of the day, it is a question of how much it will cost in money terms to replace the vehicle

09 January 2018

service

5

Dropped car off and was taken into city centre by courtesy bus. On returning car was ready and it all went seamlessly.

09 January 2018

sales

5

No hard sell. Dealt with very professionally throughout

09 January 2018

sales

5

Love my new countryman

09 January 2018

service

5

Brilliant

09 January 2018

sales

4

Great service and product but itÂ’s expensive for a small car

05 January 2018

sales

5

From the first time entering the showroom for the initial enquiry right through to the hand over of our new car I cannot find a single thing I was unhappy with.

02 January 2018

service

4

When requested they communicated with as the female owner of the car

28 December 2017

service

5

Pick up and drop off service

28 December 2017

sales

4

The problems with the finance spoilt the whole experience.

28 December 2017

service

5

Everything was done as stated and we were kept up to date with regular texts

28 December 2017

sales

5

So far so good, no problems

27 December 2017

service

5

As above, great, friendly and quick service with a smile

27 December 2017

service

5

Faultless friendly service. Chauffeured door to door. Nothing was too much trouble. All requests accommodated. Impressed with U tube video and service details sent to phone.

27 December 2017

sales

5

Same as answer

21 December 2017

sales

5

All down to Paul Dalgetty - very good customer service

20 December 2017

sales

5

Great communication from sales person, did all they could to helpEveryone spoken to was pleasant, receptionists etc.

20 December 2017

service

5

Quick efficient service, felt welcome and nothing was a bother

19 December 2017

service

5

Service was as above and no quibble about a warranty addition which was resolved the same day.

18 December 2017

sales

5

Everyone, from the young junior to the manager were polite and friendly

12 December 2017

sales

5

Mini centre kept us informed about delivery times, explained optional extras and carried out a thorough handover.

12 December 2017

service

5

I like the way you keep me updated by text (very convenient) and the professionalism and friendliness of the people

12 December 2017

sales

5

Great sales advisor who kept me fully informed. Paul Dalgety is a true asset.

11 December 2017

sales

5

good service from salesman and staff

11 December 2017

sales

5

David Morran customer service was fantastic.

08 December 2017

sales

5

The care and attention to detail, the information that was available for this completely new Mini venture was amazing!I had a very enthusiastic and genuine sales person who went out of his way to let me try the Mini and check out the boot storage.

07 December 2017

service

4

Carried out cars first MOT very quickly and efficiently.

02 December 2017

service

5

Problem all sorted and great communication

30 November 2017

service

4

I would have given a 5 star however I was kept waiting at my winter check recently due to ? the workshop. It wasn't a great problem but could have been.

30 November 2017

service

5

Problem solved!!

29 November 2017

service

5

Courteous and polite

24 November 2017

sales

5

Susan our sales person kept me informed at all stages of the buying process without being intrusive ( like some garages can be)

24 November 2017

sales

5

Modern and well laid out

19 November 2017

service

5

A very good place to hang out always feel well looked after nice coffee and lots of shiny new minis to lust after while you wait

17 November 2017