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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
101 ratings and 74 comments received in the last 90 days.
16 March 2025
Took time to explain all aspects of the vehicle configuration, purchase, finance and additional packages.
07 March 2025
Everyone was very welcoming especially with our dog, Hugo, who was treated equally as good.
27 February 2025
Car was already in showroom, only waited for paperwork and registration to collect
26 February 2025
From start to finish wether it's a car service or purchase I always receive the same high standard of customer care
26 February 2025
Had great service and communication about purchasing and delivery of my new mini from Stephen
25 February 2025
Ian Fraser the (sale manager) is awesome, and knowing he works there would make me come back time and time again. The level of service is top class
22 February 2025
Jack, the salesperson was excellent. He took his time to help me make my decision to buy a new mini. He has a great interpersonal style, he was upfront and not pushy. Jack is a true asset to your team.
06 February 2025
Ian and stephen went through everything
04 February 2025
Great service Everyone I have been in contact with from start to finish have been polite helpful and friendly
04 February 2025
Service from Jack was excellent.
01 February 2025
I would have given five stars but the car took longer than I was told.
31 December 2024
The salesman listened and recommended in accordance with with what I wanted and needed.
28 December 2024
Easy transaction, car delivered well before time advised.
22 March 2025
Courteous & efficient
20 March 2025
Great service. Pick up and delivery of my car for the EGR recall.
20 March 2025
Really helpful
15 March 2025
See comments above
14 March 2025
All staff very helpful, especially the courtesy driver.
13 March 2025
It was ok but we did feel like a bit of an afterthought waiting for what seemed like ages for our car to arrive back from the workshop. I thought we might be locked in before our car eventually appeared!
10 March 2025
The receptionist was a dream. Gemma was terrific, she answered all my questions and I had a few.
10 March 2025
Good service
09 March 2025
The service was excellent and have no complaints.
08 March 2025
Everything taken care of as it should be. Good comms throughout
07 March 2025
The chat was minimal, at our last Mini service I bought the current Mini as they had reviewed the car and made me an almost no cost offer to buy another new o, but additional two years of payments offer that allowed us to renew (Peter Vardy at Seaf.)
07 March 2025
Good communication and speedy service
04 March 2025
Good communication. Asked if it was possible to get a lift home while car was seen to and told no. Complementary wash and hoover was poorly done.
04 March 2025
The service itself seemed to proceed efficiently enough.
03 March 2025
Awful service and issues ongoing
03 March 2025
As above.
02 March 2025
Brilliant from start to finish.
01 March 2025
Driver arrived early as requested and Dani kept me informed as the work progressed. Excellent service.
01 March 2025
Car was serviced and returned quickly
01 March 2025
Very quick turnaround on work required
28 February 2025
Car was ready on time and had been cleaned and valeted as part of the service.
24 February 2025
Excellent
23 February 2025
I wish they'd charged the car before return as requested but maybe wasn't practical
20 February 2025
Plenty of information available. Price and extent of service was clear from initial telephone conversation. Drop off and pick up arrangements straightforward.
18 February 2025
Car MOT and brake service all completed in a timely manner and within the time slots allocated.
18 February 2025
Great service, just a little bit longer than scheduled
13 February 2025
The mini has not arrived yet so it's probably too early to be requesting feedback!!
12 February 2025
Everything done on time was happy with cost
12 February 2025
Service was carried out well and I was kept up-to-date on progress. Car was returned at time agreed.
12 February 2025
Great result.
09 February 2025
Staff very efficient and friendly however costs are far too high.
09 February 2025
Very professional
09 February 2025
Regular communication was appreciated. I work a busy job so the communication via text was definitely easier than calls. The pick up and collection service was great.
08 February 2025
I have been a customer of Eastern Motors for about forty years. I have always been totally satisfied with all aspects of their work.
01 February 2025
Fault shouldn't have happened and no recompense for bringing car back after a short time since celebrate new for an LED front light replacement
01 February 2025
It was prompt however pick up was frustrating as we were at the centre for 8am however had to wait for the centre to open late and then another 10 minutes to simply have the car brought around and then 10 minutes before someone gave me my keys
01 February 2025
Eastern Mini have always been great when the car has had issues able to book the car in at a suitable date and a courtesy car supplied, they are also very proactive in helping me get this car rejected.
31 January 2025
Seem less
31 January 2025
Great service
30 January 2025
Very thorough
28 January 2025
Found staff rude and standoffish
26 January 2025
Very easy to book waiting appts are very helpful and I get coffee when I'm there
24 January 2025
All good
21 January 2025
All went very well with care and attention
19 January 2025
Great communication. All staff were lovely and really helpful. My car car spotless when I collected it and the whole experience was extremely seamless.
19 January 2025
I have a service plan, I signed a service schedule and my Brake fluid change was done under 2 hours
19 January 2025
Good overall service
17 January 2025
Kept informed throughout and good to have the light system detailing the work carried out
16 January 2025
We were kept waiting outside the showroom in the freezing cold for 10 minutes, for it to open. Didn't find the experience very friendly. I however loved the showroom and tea and coffee
14 January 2025
Excellent customer service and very personable staff.
14 January 2025
When I phoned to book my car in for it's 1st service, I was told it might be more worthwhile for me to buy a package which includes next year's MOT and future servicing. I said I was interested in that but no one called me back to discuss as agreed.
11 January 2025
The car was serviced quickly while I waited and the staff were polite and helpful.
10 January 2025
Service was carried out on the day agreed and in a timely manner
10 January 2025
Happy with updates on progress of service etc
08 January 2025
Kept informed at every step of what's happening
06 January 2025
Great effort from all from arrival to departure
06 January 2025
Great customer service from Danielle kept me up to date and extended the loan car period when part wasn't available
30 December 2024
Stephen and Iain were wonderful to deal with. They were very attentive and helpful throughout the buying process.
30 December 2024
All the staff were amazing in what was a rubbish situation. They did everything they could to keep me informed about the car and to try to get me as good a result as possible in the circumstances. Stuart Lackie and Esuan Steenkamp deserve a medal!
29 December 2024
Quick service turnaround time and friendly service manager
17 March 2025
Extremely satisfied with the purchase and delivery. Could not fault any part from start to finish.